Telemedicine

If you have a doctor that you see regularly, reach out to ask if you can schedule a virtual visit.

Or, if you prefer, use Anthem’s Sydney Health app to get virtual care anytime through your mobile device. You can see a Board-certified doctor 24/7 for common health issues and annual wellness visits. Mental health care is available by appointment.

To start, download the Sydney Health app from the App Store or Google Play. Then follow these steps:

1. Register (if you haven’t already) and log in. Your user name and password for the Sydney Health app and anthem.com/ca are the same.
2. Select Care, then select Virtual Care.

Medical visits and preventive care

Board-certified doctors are available 24/7, with or without an appointment. During your private and secure video visit, the doctor will assess your condition, provide a treatment plan, and send any prescriptions you need to the pharmacy of your choice.

Virtual visits extend to preventive care, too. You can choose a primary care doctor to see on an ongoing basis to get annual checkups, referrals, acute care, and treatment for chronic conditions—without visiting a medical office. From the Sydney Health app:

• Select Virtual Care.
• Select LiveHealth Online.
• Select Urgent Care (medical visits) or Annual Wellness (preventive care).

What you’ll pay

Your cost depends on your medical plan.

• Anthem Base PPO: $25 per visit
• Anthem CDHP with HSA:
  • Medical visit: $55 per visit until you meet your annual deductible, then $11 coinsurance per visit
  • Virtual primary care: $80 per visit until you meet your annual deductible, then $16 coinsurance per visit

Mental health visits

In most cases, you can see a behavioral therapist in four days or less for help with matters such as anxiety, depression, and grief.

Psychiatrists can see patients 18 and older within two weeks to help manage medications, except controlled substances regulated by the government.

From the Sydney Health app, you have two options:

Option 1

• Select Find Care and Cost.
• Under Behavioral Health, select a doctor from a list of virtual and in-person providers.

Option 2

• Select Virtual Care.
• Select LiveHealth Online.
• Select Mental Health.
• To see a licensed behavioral therapist, select Therapy.
• To see a licensed psychiatrist, select Psychiatry.

What you’ll pay

Your cost depends on your medical plan.

• Anthem Base PPO: $25
• Anthem CDHP with HSA, before you meet your annual deductible:
  • Therapy visit: $85–$100 (varies by provider) per visit until you meet your annual deductible, then 20% coinsurance per visit
  • Psychiatry visit: 80–$185 (varies by type of visit) per visit until you meet your annual deductible, then 20% coinsurance per visit

Medical and mental health visits

Phone and video visits are available to Kaiser members and your covered family members. To schedule an appointment, call the phone number on the back of your Kaiser ID card.

• Phone visit: Ideal for minor health issues, including coughs, colds, flu symptoms, and allergies.
• Video visit: Meet face-to-face with a doctor for a mental health consultation or treatment of nonemergency medical conditions such as rashes, skin infections, eye problems, cuts, and sprains.

What you’ll pay

Your cost depends on your medical plan.

• Kaiser HMO: $0
• Kaiser CDHP with HSA: $0 after you’ve met your annual deductible

How to join a video visit

From your phone or tablet:

1. Go to the App Store or Google Play, and download the Kaiser Permanente app.
2. Sign on to the app using your kp.org user ID and password.
3. Go to Appointments, and tap Join to start your video visit.

From your computer: 

1. Click the link in your appointment confirmation email, or sign on to kp.org.
2. Download and install the Vidyo web plug-in (first visit only).
3. Click Join Your Video Visit to start your visit.

All employees and dependents can use LiveHealth Online for a private visit with a doctor or mental health professional. And in most states, if you need medication, they can send a prescription to your pharmacy. LiveHealth Online is not offered in Louisiana.

Sign up by visiting LiveHealth Online, or download the app on your phone or tablet. See the LiveHealth Online User Guide [PDF] for more information.

Medical visit

Board-certified doctors are available 24/7, with or without an appointment.

What you’ll pay

Your cost depends on your medical plan.

• Anthem Base PPO: $25 per visit
• Anthem CDHP with HSA: $55 per visit until you meet your annual deductible; then $9 per visit
• All other Lam employees: $55 per visit

Mental health visit

Subject to availability, you can schedule a visit with a licensed therapist in four days or less or consult a board-certified psychiatrist within two weeks. Call 888-548-3432 from 8 a.m. to 8 p.m. PT, seven days a week.

What you’ll pay

Your cost depends on your medical plan.

• Anthem Base PPO: $25 per visit
• Anthem CDHP with HSA, before you meet your annual deductible:
  • Therapist visit: $80
  • Psychologist visit: $95
  • Psychiatrist, initial evaluation: $175
  • Psychiatrist, follow-up: $75 
    After you’ve met your deductible: 15% coinsurance per visit
• All other Lam employees:
  • Therapist visit: $80
  • Psychologist visit: $95
  • Psychiatrist, initial evaluation: $175
  • Psychiatrist, follow-up: $75