Telemedicine offers a quick and easy way to see a doctor on your computer or phone, and it usually costs less than an in-person visit. Virtual visits for physical and mental health care are available to all Lam employees—whether you’re enrolled in a Lam medical plan or not.

LiveHealth Online

All employees and dependents may use LiveHealth Online for a private visit with a doctor or mental health professional. And in most states, if you need medication, they can send a prescription to your pharmacy. LiveHealth Online is not offered in Louisiana.

Sign up by visiting LiveHealth Online, or download the app on your phone or tablet. See the LiveHealth Online User Guide [PDF] for more information.

No Cost for Telehealth Visits

To help you get the care you need without going to the doctor’s office during the COVID-19 pandemic, LiveHealth Online visits are currently available to Anthem members at no cost.

 

Medical Visit

Board-certified doctors are available 24/7, with or without an appointment. 

What You’ll Pay

Your copay depends on your medical plan. 

  • Anthem Base PPO: $15 per visit 
  • Anthem CDHP with HSA: $59 per visit until you meet your annual deductible; then $9 per visit 
  • All other Lam employees: $59 per visit

Mental Health Visit 

Subject to availability, you can schedule a visit with a licensed therapist in four days or less or consult a board-certified psychiatrist within two weeks. Call 888-548-3432 from 8 a.m. to 8 p.m. PT, seven days a week.

What You’ll Pay

Your copay depends on your medical plan. 

  • Anthem Base PPO: $15 per visit
  • Anthem CDHP with HSA before you meet your annual deductible: 
    • Therapist visit: $80
    • Psychologist visit: $95
    • Psychiatrist, initial evaluation: $175
    • Psychiatrist, follow-up: $75
      After you’ve met your deductible: 15% coinsurance per visit
  • All other Lam employees:
    • Therapist visit: $80
    • Psychologist visit: $95
    • Psychiatrist, initial evaluation: $175
    • Psychiatrist, follow-up: $75

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Kaiser

Medical and Mental Health Visits

Phone and video visits are available to Kaiser members and your covered family members. To schedule an appointment, call the phone number on the back of your Kaiser ID card. 

  • Phone visit: Ideal for minor health issues including coughs, colds, flu symptoms, and allergies.  
  • Video visit: Meet face to face with a doctor for a mental health consultation or treatment of nonemergency medical conditions such as rashes, skin infections, eye problems, cuts, and sprains. 

What You’ll Pay

Your copay depends on your medical plan. 

  • Kaiser HMO: $0
  • Kaiser CDHP with HSA: $0 after you’ve met your annual deductible 

How to Join a Video Visit

From your phone or tablet:

  1. Go to the App Store or Google Play and download the Kaiser Permanente app.
  2. Sign on to the app using your kp.org user ID and password.
  3. Go to “Appointments” and tap “Join” to start your video visit.

From your computer:

  1. Click the link in your confirmation email or sign on to kp.org.
  2. Download and install the Vidyo web plug-in (first visit only).
  3. Click “Join Your Video Visit” to start your visit.

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